Archive for December, 2011

A Message from HP Vice President, U.S. Channel Sales, Personal Systems Group

Wednesday, December 14th, 2011

  
Dear HP Channel Partners,

First and foremost, I want to thank you for your ongoing commitment to HP.  With the board having made their decision to retain our Personal Systems Group (PSG), I’m pleased to put this chapter behind us and get back to the business of selling together, especially as we prepare to embark on the New Year. 

I recognize that there are many questions – and even some confusion – surrounding the component supply situation, resulting from the tragic flooding in Thailand.  We continue to manage the potential supply constraints in an effort to meet your business needs.  I can tell you that we are in a position to meet ALL current workstation orders. 

If you have questions around allocation and how best to address with your customers, I encourage you to reach out to your HP sales reps, if not me directly.  We’ve recently been made aware of some misperception among some partners that has led to miscommunication to select customers.  We want to ensure we’re providing you with timely and accurate information to ensure you’re able to set appropriate expectations with your customers.

Looking ahead to 2012…  As many of you are aware, I assumed the role of vice president of U.S. Channel Sales for PSG and, at the same time, the role of Channel Chief for PSG.  This includes responsibility for Distribution, Major National and DRC channel sales as well as pan-HP Channel Marketing for the Americas.  I am both honored and excited to lead this incredible HP sales team, and to continue to partner with you to achieve much success together.

I also am honored to team with John Hood to help drive growth within our HP channel community.  As vice president and general manager of U.S. Small and Medium Business (SMB) for HP, John plays a strategic role within the channel organization, leading the channel sales team responsible for all channel sales outside of Distribution, Major National and DRC sales.  He also is responsible for driving our SMB end-user sales force with the goal of creating better synergy between our direct and indirect sales teams.  We believe this will result in even greater opportunities for you with HP.

If you’ve not already, you can expect to see and hear from John soon.  He is anxious to begin building relationships within our channel community and to driving further collaboration between our respective businesses.
As we prepare for the New Year, key priorities for both John and me include:

•         Furthering our analytics around customer segments – from large enterprises to small businesses – in order to better understand how to best serve these customers together.
•         Continuing our investment in programs and incentives, including our industry-leading PartnerONE program, to not only increase your bottom line, but also open up new business opportunities for you.
•         Driving innovation and delivering world-class products, services and solutions to help you meet your customers’ top business needs.

You and your team contribute greatly to the health of PSG and we’re committed to helping you continue to increase your revenue, grow your business and your margin, and remain significant with your customers. We want to continue to be your most strategic vendor partner and to help you continue to be your customers’ most trusted advisor.  Together, I am confident we will do great things. 

Looking ahead, you will play a pivotal role in the success of the HP channel, just as you always have. I am committed to a bright future for our organization and to you, our valued partner. I also am committed to continuing to foster a partnership built on collaboration and, to that end, I want to hear from you.  Please feel free to reach out to me any time with questions or concerns.

On a more personal note, I wish you and yours a wonderful holiday season. 

Regards,

Mike Parrottino
Vice President, U.S. Channel Sales, Personal Systems Group

Our Holiday Schedule

Wednesday, December 14th, 2011

In observance of Christmas and New Year’s, Greyhound Technologies will have a limited schedule during the holidays.
Monday, December 26th – Closed

Friday, December 30th – Closed
Monday, January 2nd – Closed
During this time, our customer portal, http://connect.greyhound-tech.com/support, will remain available for logging new cases. Emergency escalation for system down issus is available via our standard support line at (586) 469-4429, Option 7.