We provide both onsite and remote support to our customers
Travel Charges will apply to all customers based on their proximity to our
service and support office.
Travel charges will be structured in tiers as indicated below and will be applied to each visit made
by a technician to your location, unless otherwise indicated in advance of service.
Travel time to Company's location will be determined by Microsoft MapPoint using location to location
routing in most direct path at posted speeds.
| Zone | Max Distance* | Standard Charge | Service Agreement Charge ** |
| 1 | 0 to 20 Minutes | No Charge | No Charge |
| 2 | 21 to 40 Minutes | $30.00 | $25.00 |
| 3 | 41 to 60 Minutes | $60.00 | $50.00 |
| 4 | 61 to 80 Minutes | $90.00 | $75.00 |
| 5 | 81 to 100 Minutes | $120.00 | $100.00 |
| 6 | 101 to 120 Minutes | $150.00 | $125.00 |
| 7 | 121 to 180 Minutes | $240.00 | $200.00 |
| 8 | 181 to 240 Minutes | $330.00 | $275.00 |
* - max distance determined by travel time from Greyhound Technologies Service
Office location as calculated by the most current available version of Microsoft
MapPoint using standard travel speeds and routes.
** - Service Agreement customers also benefit from reduced travel charges for onsite service
